Terms and Conditions

The following terms and conditions cover all provision offered by the Alliance of Leading Learning (ALL)

CANCELLATION BY Alliance of Leading learning
“ALL” is committed to offering high quality provision that meets the needs of candidates and will always aim to plan viable events. Occasionally, circumstances will arise which result in the need to cancel provision. When this is the case, ALL will take proactive steps to inform you as soon as possible. ALL reserves the right to modify or cancel any provision if unforeseen circumstances arise, but will do our utmost to avoid doing so.

Should ALL cancel an event that you have paid to attend, ALL will:

  • Offer an alternative session running in a different area
  • Offer a refund for any fees paid (by cheque/BACS), or
  • Provide a credit transfer for an alternative/future event.

Full advice and options available at the time of cancellation will be communicated by the event organisers.

Candidates may apply for a deferral in exceptional circumstances for example; sickness, bereavement, maternity/paternity leave, or another exceptional reason. Candidates must contact the Professional Learning Programmes Co-ordinator citing the reason for their deferral and will be required to complete a deferral request form. Applications for deferring the start to a course/qualification need to be received 14 days prior to the communicated start date. Requests to defer from a course/qualification that has already commenced need to be received as soon as possible and may be subject to additional conditions, confirmed at the time by the course/qualification organisers.

A deferral can be granted for a maximum of 12 months, or two course/qualification intakes, subject to candidates meeting any changes to eligibility criteria. Candidates who decide not to re-engage with their qualification will be subject to the ALL withdrawal terms, below. Multiple deferrals may not be granted and could incur additional fees.
Candidates who defer and wish to repeat course content (including face-to-face events) may be required to pay additional charges.

Candidates wishing to withdraw from a qualification must provide reason(s) in writing and may be subject to charges and withdrawal fees. ALL reserves the right to charge an appropriate fee taking into consideration the length of time engaged with a qualification, to cover any associated administration costs. Training fees will not be refunded if a candidate withdraws during the course of a qualification.

Withdrawal timescale Charge
Prior to programme No fee
After engagement and prior to first event £150 administration fee
Prior to second delivered session 50% of fee retained
After second delivered session 100% of fee retained

Assessment fees are non-refundable, regardless of final outcome. Rearrangement of assessment including those marked ‘Partially Met’ may incur an additional charge.

There may not always be an opportunity to rearrange/retake qualification assessment.

Those successful in claiming scholarship funding may be liable to repay scholarship funding if qualification deferral or withdrawal takes place.

Applicants unsuccessful in claiming scholarship funding will be required to pay the full cost of the qualification.

Candidates registering/applying for a NPQ qualification confirm that all information submitted is accurate and true and agree to adhere to the Alliance of Leading Learning  terms and conditions. Any false or misleading information may result in forfeit of fees paid, withdrawal from the qualification or other sanction. It is the responsibility of candidates to inform ALL of any changes or amendments to personal circumstances and/or contact details.

Qualification candidates agree not to share, duplicate or infringe on copyright of ALL NPQ  content without the express permission of ALL. Candidates are responsible for managing their attendance of events whether face-to-face or online. For information on cancelled events please refer to ‘Cancellation by ALL’.

Candidates are responsible for tracking their own progression and completing their assessment in the allotted time frame.

Candidates may not transfer their place on an ALL course/qualification to another person without express permission. Candidates wishing to transfer onto another qualification with ALL should submit their request for consideration via email and cite their reasons.

Unless otherwise stated, all prices quoted are exclusive of VAT and are correct at the time of publishing on our website or in printed literature.

If a candidate leaves their current employment and the employer had agreed to fully pay course/qualification costs including assessment fees, then liability for paying/arranging payment of unpaid monies remains with the school. Course/qualification fees will be invoiced before the start of the course/qualification and will need to be paid within 30 days


Terms and Conditions